A locally owned and operated cleaning company, we pride ourselves on being accessible to our clients and believe in being proactive rather than reactive when it comes to solving potential problems. In addition to standard cleaning services, we offer tailor-fit maintenance programs. We also help our clients by ordering, inventorying and picking up supplies, as well as purchasing and maintaining equipment.
Our employees are skilled at what they do. Our recruiting and retention rate is extremely high. We have integrated a Quality Assurance Program through every level of our organization. Our employees are encouraged to inspect their work at the end of each shift. Our Contracts Manager is in charge of the daily cleaning operations of our client’s facility and inspects the quality of the work during and after the cleaning process. The Operations Manager inspects the facility during or immediately after the cleaning process one or more times a month, as well as performs a quarterly client survey.
We are committed to helping our clients solve any cleaning problems.
The Management Team
Elayne Levick RN/MREC
Elayne has been the fundamental architect of the successful growth of the company during the last 6 years. Her vast experience of the cleaning industry includes operations, business development and financial management, these qualities have steered the SCCL Group to continued growth and success. Elayne provides leadership and direction to the senior management team and she retains ultimate responsibility for the successful delivery of our services to our customers. With a powerful and analytical mind and a keen attention to detail, Elayne ensures that the Group continues to meet its corporate and social objectives. Our commitment to the consistent delivery of quality and service and the retention and development of our people have ensured that SCCL continues to enhance its growing reputation for reliability and value for money. Elayne makes it her business to maintain regular dialogue with all of our key customers; the future success of our company depends upon us continuing to provide a first class customer experience.
Customer Care & Compliance Manager/Operations Manager
Craig King has achieved numerous training awards during his years experience within the cleaning industry. Her responsibilities include site based customer support, specification, performance monitoring, quality audit and staff training. Craig King manages our internal master training matrix, which involves every member of our cleaning staff; the core issues addressed include new start induction, basic skills training, legislative compliance and individual development and competency. Working closely with our customers and our contract managers, Sue helps to ensure outstanding service performance and enduring customer relationships, which are based upon mutual trust and the achievement of our shared objectives.
Business Development Manager
Alan heads up our business development team and has substantial managerial experience in the leisure, media, finance and property support services industries. With more than 15 years experience in the cleaning industry, Alan has successfully negotiated complex and challenging contracts with some of Britain’s biggest companies across a diverse range of industry sectors.
“Our core objective is to develop long term mutually beneficial business relationships with our clients. We must deliver the highest possible levels of customer service and ensure that we are recognised by clients as the preferred supplier for the delivery of cleaning and hygiene services throughout the North West of England. At all times we will endeavour to meet and, wherever possible, exceed our customer’s expectations of us. Our future growth and success depends upon it”